It was quite eye-opening and bears some contemplation–for us. The first experience was a phone conversation with a subscriber. He was inquiring about one of our programs and it gave us a chance to get to know each other a little.
One of our new members related to me that she was disappointed in a couple of things. It seems that during our Open House Conference call, I had stated there would be time for some questions and answers. And there were via the webcast. Participants could– and did–send in questions which we answered. But I forgot to leave a Q&A time for those on the telephone. Once again, my error caused doubt in her mind.
And this same person was troubled that a link sent to her was not hot-linked and seemingly invalid. We now had two strikes against us.
These are two of my friend’s experiences about trust and building your business. We have experienced similar things in our business. The connection to my class about diversity and pluralism comes in when we look at what the value of relationships is in different countries. The term created by Trompenaars & Hamster-Turner talks about specific versus diffuse cultures. They say:
In specific cultures a manager segregates out the tasks relationship he or she has with subordinates and insulates this from other dealings. In diffuse cultures the life space and everything that happens in it permeates everything. If you would draw this difference in a graphic, a specific representative of a culture would have a relatively small core in the center of a circle that represents his or her private life.
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