Half of US and UK consumers will not be shopping during Black Friday, and most that do, will not visit stores, because of the stress of the experience New York and London – November 1, 2016 – Periscope™ By McKinsey, a suite of solutions focusing on price, promotion, assortment, sales and marketing optimization to achieve […]
British consumers dissatisfied with festive retail customer experience so far
Eptica research also finds three quarters shun Black Friday online Reading, UK, 2 December 2015 – Despite record UK sales of £1.1 billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. 21% of consumers complained that it was impossible or extremely difficult to find information on […]
5 Tips for Improving Your Customer Experience
You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
5 Consumer Technology Trends to Look Out For in 2020
The 21st-century has been defined by technology. From social media to 3D organ printing and everything in between, the modern world revolves around ever-evolving, always improving tech. Here are four tech trends of particular interest as the 2020s begin to unfold. Distant Doctors The healthcare industry is well known as a focal point for developing […]
Over 28% of credit-active consumers in South Africa has a credit card
A new study carried out by TransUnion found that 28% of credit-active consumers in South Africa hold a credit card. Even though this study concentrated on the credit activity of “Gen Z” consumers –those born in and after 1995–, it also shed a light on the consumer credit market as a whole. Credit Activity The […]
What Online Consumers Can Expect from the Gadget Future
If you take a look at some futuristic predictions from the past, you can see that thirty or forty years ago scientists believed that the future would be dominated by computers. They were only partly right. According to some data, there were about 2 billion personal computers in the world in 2015. And yet, as […]
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