Following a Negative Delivery Experience 38% of Consumers Say They are Likely to Never Shop With That Retailer Again Atlanta – November 2, 2016 – Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce […]
Benefits of a Consumer Centric Business Model
Customer centric model is a pertinent model which leaves an everlasting imprint on the psych of online consumers. It not only includes customer satisfaction but caters to minute aspects of customer buying journey which makes them come back to same e-commerce retailer to avail services. Needless to say much of emphasis is laid on Customer […]
Psychological Factors Influencing Consumer Behavior
Psychological factors generally include: Motivation Learning Perception Attitudes and beliefs. (a): Motivation is an internal urge to do something. Why a person acts at all? The answer can be given by understanding those forces which affect these actions. A person acts because he wants to fulfill his needs. All the acts of a person are […]
British consumers dissatisfied with festive retail customer experience so far
Eptica research also finds three quarters shun Black Friday online Reading, UK, 2 December 2015 – Despite record UK sales of £1.1 billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. 21% of consumers complained that it was impossible or extremely difficult to find information on […]
BSNL initiates various measures to improve customer satisfaction
Leh, January 20, (Scoop News)- To improve the services, quick redressal of customer complaints and to take stock of development and operational and maintenance issues , series of meetings were held by R. K. Kaul , Chief Gen. Manager , J&K Circle from 16th to 18th January at Jammu with the top management in the […]
Leading Chemical Company Helps Banish Consumer Fears About Chemicals
A major chemical company recently released a new series of articles about commonly used chemicals and their applications in daily life. The use of chemicals has changed dramatically over the past three decades. This series of articles is geared toward chemists and students searching for updated and reliable information about the use of certain chemicals. […]
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