The first true call centers opened in the 1970s, and through the decades that followed, they all operated in similar ways. In the 21st century, however, things are changing fast, and statistics highlight some surprising facts about call centers. Here are six surprising statistics every call center operator should know. Gamification is strategically important Gamification […]
Drummer Lang Zhao writes book on Linear Drumming
Lang Zhao was just four years old when he discovered his passion. Moving his fingers along the black and white keys of the piano, turning single notes into a tune, his love affair with music began. He slowly transitioned from piano to all percussion instruments, but it was in junior high that the drums caught […]
Unclassified Version of March 6, 2015 Message to the Workforce from CIA Director John Brennan
On March 6, 2015 John Brennan the Director of the Central Intelligence Agency issued the following message to all employees at the CIA: “Colleagues, Last September I asked an outstanding group of officers from across the Agency to examine our organization—particularly its people, processes, and structure—and to provide a report on how to ensure that […]
Third power in context of Polish-Ukrainian relations
There are some moot points between countries which while discussing cause usually painful reaction on both sides and even it may threaten severe exacerbation of relations. So called Volhynian massacre is the same theme for Poland and Ukraine. It is the massacre of polish population in western Ukraine in the summer 1943. Two countries have […]
Total Well-Being Part of Winning Solution for Colorado’s Healthiest Employers
Total Well-Being, the nation’s leading provider of performance-based corporate wellness, congratulates five of its clients for being named as 2012 Healthiest Employers by The Denver Business Journal. Honored at a luncheon on September 19, all five employers have developed and implemented comprehensive performance-based wellness programs in partnership with Total Well-Being. Total Well-Being clients who were […]
Inside the Fishbowl, Looking Into a Mirror
by Phin Upham The tension between the macro and the micro – psychology and sociology, the individual and group/organization, traits and context – is a major theme in sociology. Many hold that these two layers are not antithetical, mutually exclusive, or even necessarily conflicting. How does the individual, on the intellectual, institutional, social, and structural level, […]