One Mr.A.Mohideen of Chennai, a Passenger in the Indian Airlines Flight to Singapore (in 2006) has been awarded a compensation of Rs.50,000 by the Chennai City Consumer Forum for being served food which contained a piece of glass.
Not satisfied with the oral and written apologies conveyed by the Airlines when he brought the matter to their notice, he preferred the complaint before the forum for ‘deficiency of service’. The Forum rejected the argument of the Airlines Officials that the food was prepared by Taj Group of Hotels which is a reputed caterer and random checks were conducted before the food was served and there was no deficiency of service.
Accepting the contention of the Petitioner, the Bench observed in its order that this is a serious lapse on the part of the Airlines, as had the Petitioner not noticed the glass-piece and consumed the food, his life would have been endangered and hence the Airlines is liable to pay the compensation for deficiency of service.
The Bench further directed that the Airlines should jointly and severally pay the compensation.
…
….