As companies continue to expand globally in the online space and adopt new technologies to engage customers, expand market share and serve their communities meaningfully, the need to remain competitive on the sales front remains a high priority. Live chat support has traditionally been associated with customer service and has always featured prominently among the […]
Live Chat Software and Sales Conversion
The power and potential of live chat software as a potent sales tool is gradually being recognized across industries. After having proven itself as a highly effective platform to deliver customer support in real time, live chat, as a tool for both inbound and outbound sales, can best be understood in light of the anecdotal […]
Live Chat Software and Customer Preferences
Every business enterprise, regardless of whether it is online or offline, needs to provide its customers with ways to engage in a two way dialog. While offline enterprises enjoy the privilege of walk-in business and the ability to render after sales support face to face, online enterprises provide their customers with multiple service channels such […]
Live Chat Service for Upbeat Organizations
Every organization, small, medium or large, believes in progress. Organizations believe in increasing sales, enlarging their scope of service, running a tight ship which generates revenue and results, and most importantly, keeping customers happy. Organizations that use live chat software on their websites do not necessarily have to be commercial enterprises. NGOs, educational institutions, industry […]