On Saturday morning, Match My Email was down for scheduled maintenance. I couldn’t see what was going on between the sales team, support and the customer base. I nearly freaked out. I felt blind and powerless. True, it was Saturday morning and there wasn’t a lot going on, but I didn’t know that. I couldn’t […]

Salesforce Email integration has been described as the #1 pain point for  users. Since email is still the most common mode of business communications, Salesforce’s lack of a good solution continues to baffle new users, long-time users and industry analysts. Into this functionality gap, a surprising number of independent software vendors have launched products on […]