You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
8 Tips to Help Your Remote Employees Become More Efficient
Remote work is becoming increasingly commonplace, and for good reason. Organizations can hire more diverse, dispersed, and experienced talent. Employees can enjoy the flexibility of staying close to home. And almost everyone stands to save money. But if you don’t implement productivity practices into your team, you could start losing efficiency and engagement. Battle the […]
Staying Active in Retirement: A Guide
Reaching retirement is a fantastic achievement that should be cause for celebration. You have worked hard for many years, and now, hopefully, you are in a position to reap the rewards and start to take life at a slower pace. Unfortunately, some people find it difficult to transition from work to a life of leisure, […]
How to Prepare Your Back Office For Anything 2021 May Throw At It
By now, your front office should more or less have things figured out. COVID-themed outreach and marketing may have been tough for the first few months, but the path forward is clear now. Great sales and ad teams thrive during uncertainty, using innovative thinking to stay one step ahead of the competition. The same cannot […]
Dominica on track to become first “climate-resilient” nation by 2030
Back in September 2017, Hurricane Maria devastated the island of Dominica, killing at least 31 people, wrecking roofs on nine in ten buildings, battering forests, and causing rivers to overspill, destroying even more homes. All of this damage cost the Caribbean island nation roughly $1.3 billion — 224% of its total GDP. Fast forward to […]
Burnout Is Killing Us: What Can We Do About The Workplace Stress Epidemic?
Over the past few years, the UK workforce has seen a drastic rise in presenteeism — the act of working longer hours, despite not feeling either mentally or physically up to it. While it seems normal to attend work even when you’re not feeling your best, it has been found that this actually affects performance, […]
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