You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
Customer Surveys: Choosing the Best Option for You
The success of all businesses hinge on customer satisfaction, so it makes sense why surveys are an important part of on-going market research and customer relations. Surveys provide a broad sample of the information you want to gather, offering key insights for the betterment of the product or service offered. Surveys are seen in retail, […]
Rewards and Risks for Giving Employees Gifts
Because there are so few ways for organizations to show employees gratitude and appreciation, most succumb to giving gifts. There are all sorts of employee appreciation gifts available, from throwaway junk, like desk dolls and paper weights, to more valuable and unique items, like crystal awards or expensive wine. Often, the smallest gesture can bring […]
How to Improve Page Load Times to Boost Website Traffic and Sales
Most businesses weigh the value of page load performance with functionality and design aesthetic. The problem is that one tends to overshadow the other because it is difficult to formulate a balance for the ultimate user experience. Businesses are often looking for ways to improve page load times because webpage users prefer fast load times […]
6 Surprising Stats About Call Centers
The first true call centers opened in the 1970s, and through the decades that followed, they all operated in similar ways. In the 21st century, however, things are changing fast, and statistics highlight some surprising facts about call centers. Here are six surprising statistics every call center operator should know. Gamification is strategically important Gamification […]
Increased Demand for Home Care Services
As the number of seniors builds up, home care services also continue to grow and expand. That’s why for the first time ever, people see home care as a better option compared to facility-based care, such as hospitals or other nursing facilities. Elly Kleinman, the founder of Americare Companies founder, is probably among the first ones […]
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