There are countless metrics that inform your business decisions. Revenue, resource costs, and employee retention are all part of the equation. However, when it comes to your company’s success, your customers are in the driver’s seat. In 2021, customer experience (CX) is a key ingredient for business success. When customers have positive interactions at every […]
Tech Skills That You Want Your Employees to Have
Technology is a broad and multifaceted field that is becoming more and more vital to the operation of pretty much every business on the planet. The right technology can make any job better, which is why tech skills are so important. An employee that knows their way around technology is far more useful than one […]
3 Mistakes That Every New Business Owner Makes
Are you a new business owner? Chances are that you have already made one or more of these mistakes. It is better to figure the common pitfalls out early on. So, here is a list of 3 very common mistakes that you really need not be ashamed of if you’ve made them – since you […]
Why “Cloud First” Really Means “Customer First”
A better customer experience is good for business. This isn’t exactly a controversial statement. It has been accepted wisdom among business leaders for decades and hasn’t changed much during that time. It hasn’t needed to change. The meaning of “better customer experience” certainly has changed, though. The digital transformation, what some call the “fourth industrial […]
5 Tips for Transitioning from Remote Work to Being Back in the Workplace
Telecommuting took off during the earliest months of the Covid-19 pandemic. Some companies, including biggies like Mastercard and Facebook, are allowing workers to remain at home for as long as needed. Other employers, though, want to bring employees back in-house. Their biggest concern? How to make the transition seamless and safe rather than clunky and […]
How to Prepare Your Back Office For Anything 2021 May Throw At It
By now, your front office should more or less have things figured out. COVID-themed outreach and marketing may have been tough for the first few months, but the path forward is clear now. Great sales and ad teams thrive during uncertainty, using innovative thinking to stay one step ahead of the competition. The same cannot […]
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