Schiphol/Amsterdam, the Netherlands, 8 October 2015 – Today marks the grand opening of Teleplan’s first Customer Experience Centre in Roseville, California, USA, offering a new way for customers, prospects and business partners to engage with and understand Teleplan better. The customer experience centre will help visualise Teleplan’s range of end to end innovative supply chain capabilities, from product return to end-of life recycling, in a single location and will unlock new business opportunities for the company. The centre showcases many of the innovative and value added services Teleplan provides, including: Revolution, the after-market service industry’s first fully automated multi-brand smartphone tester; 3D printing for hard to source parts; and demonstrations of the way Teleplan’s first class reverse logistics capabilities have been used to support some of the world’s largest sporting events.
Teleplan has service centres across the Americas, Europe & Asia Pacific, reaching 95 countries and with a footprint covering a total of 1,869,103 square feet. Last year, these service centre locations handled over 19 million customer service transactions, including servicing over 1 million mobile phones and tablets. The company is continuously introducing new innovations to the supply chain services industry, developing testing products and IT solutions to drive efficiency gains, improve the quality of test and repair solutions and get equipment and devices back into the hands of customers much faster. The new Customer Experience Centre provides Teleplan with the opportunity to demonstrate latest developments, technology and services regardless of location and time zone.
The customer experience centre includes a behind the scenes look at Teleplan’s Research & Development Lab, its support network for the expanding wearables market, and live links to customer service centres such as Teleplan Mexicali, Mexico, where visitors can see its innovative smartphone screen repairs process in operation. It will also showcase state-of-the-art developments from Teleplan’s Innovation Centre in Tallinn, Estonia, such as the first automated smartphone tester Revolution, which reduces mobile phone testing times by around 50% and improves fault detection accuracy by up to 10%.
The centre also features real-world customer and partner case studies, including highlighting Teleplan’s role supporting some of the world’s largest sporting events, and interactive exhibits further demonstrating core supply chain services within Teleplan’s six areas of specialisation: customer care, reverse logistics, parts management, screen testing, repair and refurbish, resell and recycle.
“We are very excited to host the first group of visitors today and look forward to welcoming future tours and meetings at our customer experience centre. For the first time, we will be able to demonstrate a wide range of capabilities in more tangible ways to our customers and partners from one centralised space.
“Every supply chain solution starts with comprehensive discussions with our customers to understand their business inside-out and ensure that we take the right approach and provide an optimised solution which we call ’Tele-made’. Following visits we hope customers and partners will come away understanding the wide range of services and capabilities we offer and how we can best tailor these to their needs so that they can continue to receive a high quality service from us,” says Gotthard Haug, Teleplan CEO.
The Customer Experience Centre will be opened by Hugo von Meijenfeldt the Dutch consul to the US, Senator of California Jim Nielsen. Teleplan’s CEO Gotthard Haug and Teleplan’s President for the North American region, Jack Rockwood will also be in attendance. Guests will be given a guided tour providing them with a first-hand view of many of Teleplan’s innovations, products and services.