Get in Touch With Us
Got a question about a casino review, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach Online Casinos and what happens once your message lands with us.
Ways to Get in Touch
Email is the best route for anything you want to raise with us, whether that's a query about a specific bonus, a correction, or general feedback on how we cover Canadian online casinos. Send your message to [email protected] and a member of our team will read it in full before replying — we don't rely on automated responses to close out enquiries.
Including a short summary of what your message is about helps us route it to the right person and get back to you sooner, rather than going back and forth over the basics.
What Readers Usually Contact Us About
- Bonus and offer questions — If you want clarity on how a welcome bonus or free spins package works before you sign up anywhere, ask us. We can point you to the relevant terms, though the final word always rests with the casino's own terms and conditions.
- Corrections — Editorial ratings, offer details and terms at online casinos change often. If you spot something on groundreport.com that looks out of date, let us know and we'll look into it.
- Content suggestions — If there's a Canadian casino topic, payment method or game category you think we should cover in more depth, we're open to hearing it.
- Site or technical issues — Broken links, display problems, or anything else that got in the way of you using the site properly.
- Concerns about gambling harm — If you or someone close to you is struggling with their gambling, mention this in your message. We take these enquiries seriously and will point you towards appropriate support resources rather than treat it as a routine query.
How We Handle Your Message
Every message is read by a real person on our team, not filtered through a chatbot or a generic auto-reply. We aim to respond within a couple of working days, though enquiries that need checking against a casino's current terms — bonus wagering requirements, for instance — may take a little longer to answer properly rather than quickly.
We won't ask for account passwords, deposit details or any sensitive financial information over email, and you should never need to share those with us to get help.
Before You Write to Us
A few common questions can often be answered faster by checking our existing content first:
- For a side-by-side look at current Canadian online casino offers and editorial ratings, our comparison pages cover the main brands we've reviewed, including their welcome bonuses and free spins terms.
- If you're outside Canada or looking specifically at self-exclusion options in the UK, our page on trusted non GamStop casinos UK may be more relevant to what you're after.
- General questions about how we assess and rank casinos — licensing checks, bonus terms, game libraries and so on — are usually addressed within the reviews themselves.
If none of that answers what you need, emailing us directly is the quickest way forward.
Keeping Our Coverage Accurate
Online casino offers, free spins terms and wagering requirements shift regularly, and we rely partly on readers to flag anything that looks off. If something we've published about a Canadian operator doesn't match what you experienced when you visited the site yourself, we want to know — it helps us keep the reviews on groundreport.com useful for the next reader.
Thanks for taking the time to reach out. We do read every message, and we'll get back to you as soon as we can.